Do I have to book a parking lot in advance?

Yes! On you must book your parking lot in advance, so that the operators can plan better.

Can I book a parking lot without having my flight details on hand?

Yes! You can add your flight details at any time via mange your booking.

Which departure date should I book for if my flight arrives shortly before midnight?

Always book for the planned departure day, even if your plane is late or will land shortly before or after midnight.

How can I pay for my parking lot?

You will pay for your parking lot in advance. The following payment options are available:

  • Credit Card: VISA-/Mastercard
  • PayPal
  • Debit (IBAN number)

How can I use my voucher?

'When booking your parking lot, you will find an overview of your parking lot booking in the booking process under step 2 "Your secure booking starts here - it only takes 2 minutes" on the right-hand side. Click on "I would like to use my voucher" and then enter your voucher code. Finally, click on the "Apply voucher" button to use your voucher for your parking lot booking.

You have to provide your payment information in step 3 "Online payment" to verify your booking".'

Are there additional fees for online payment?

No! There are no payment fees.

What is included in my booking?

The booking includes the parking lot and the shuttle or valet service.

How can I find out whether my parking lot booking was successful?

A successful booking will redirect you to our “Thank you for your booking page”. Within 15 minutes you should expect a booking confirmation via email.

I have not received my booking confirmation, what should I do?

  1. Check your spam folder.
  2. Check your email address that you have provided under manage your booking.
  3. If you still haven’t gotten your confirmation, contact us via email or telephone.

Where can I find my booking and PIN number?

You can find your booking number on your booking confirmation or electronic parking lot ticket. Your PIN number can be found on the booking confirmation.

What do I need my number for?

Your personal pin number is needed to view or administer your personal parking lot booking.

Where can I review my booking?

You can view your booking via our parking lot manager.

How and until when can I make changes to my existing reservation?

You can change your booking via our booking manager up to 24h before your arrival day.

How and until when can I cancel my parking lot booking free of charge?

You can cancel your booking via our booking manager usually up to 24h before your arrival day. In case of a later cancelation, a cancelation fee will apply. More detailed information on this procedure can be found on the parking lot product overview page.

Where can I review the most current arrival/departure information?

On the parking lot overview page or on your booking confirmation you can find the exact procedure of the arrival/departure. There is also the service hotline number deposited.

When should I arrive at the parking lot?

As a rule of thumb, if you are traveling abroad, you should arrive 2.5h prior to your departure.

What does the shuttle service include?

The shuttle service includes a transfer from the parking lot to the airport and back again. This is included in the booking price.

From when to when is the shuttle service available?

The shuttle service times can be found in the respective parking lot overview page.

How many people are included in the shuttle service or how much does an extra passenger cost?

Usually 4 people are included. More detailed information can be found on the respective parking overview page.

What does the valet service include?

Your vehicle will be picked up at the departure terminal by a competent employee, briefly checked and transferred to the parking lot. When you return to the airport, your vehicle will be driven back to the departure terminal and handed over to you personally.

Is the shuttle service or valet service in the booking price included?

Yes! The shuttle service or valet service is included in the booking price. Further information can be found on the respective parking overview page.

Where can I find the shuttle or valet service hotline number?

You will find these on your booking confirmation and your electronic parking ticket.

Where can I find the address of the parking lot?

The address is listed on the respective parking overview page and on your booking confirmation.

We travel with children, are child seats available in the shuttle bus?

Usually, child seats or booster seats are available. More detailed information can be found on the respective parking overview page.

What happens if my plane lands late?

No problem! You will meet your shuttle/valet service as planned.

How and when can I review my parking lot?

48 hours after your return, you will receive an email and given the opportunity to review our service.